Members should designate one point of contact within the company to handle claims, provide an email and phone number that is active and regularly checked, and respond within 24-48 hours.

Reporting Reminders

Our members also have a responsibility to provide timely, accurate, legible, and clear information to adjusters to bring the claims to the best outcome. Claims should be reported as soon as possible. If a members needs extra assistance they can reach out to brokers

Where To Report

You can report claims direct to the carrier or you can notify Your Broker via Phone Or Email who can report on your behalf.

Charter Partners is a network organization meaning multiple companies come together to service the captive in a network. In the case of claims your insurance carrier, PMA or Great American currently handles all claims after you report them. 

For Worker's Comp Claims You Can Report Direct to the Carrier

PMA Accounts

Email - firstreport@pmagroup.com

Phone - Call 1-888-476-2669

**After Reporting, Notify Your Broker

If you have any questions about how PMA handles claims you can read about it here.

Great American Accounts

All Lines:

Email:                                  AlternativeMarketsClaims@gaig.com

Property, Auto, Liability:

Telephone:                       866-750-4216

Fax:                                    513-978-5714

Online:                              https://claimstartnow.gaig.com

Workers’ Comp:

Telephone:                       866-750-4216

Fax:                                    732-576-6013

Online:                              https://reportwcclaim.gaig.com/ (pre-registration required)

For direct, real-time access to claim information, you may also utilize our Insured Portal at: 👉 https://insuredportal.gaig.com.